Frequently Asked Questions

Delivery & Returns

  • How will my order be shipped? When should I expect to receive my order?

    Your order will be delivered directly to you via Royal Mail Special Delivery service. Winsor Bishop will notify you via email when your order is despatched and confirm the date of its arrival. As a signature for delivery is required you should select a delivery address at which someone will be available to receive and sign for the order during the daytime. Please ensure that your package is intact before signing for it.

  • Do you only ship to the UK?

  • How much are delivery charges?

    We charge £3.00 for orders under £500 and no postage (free) for orders over £500. Orders take 2-3 business days to be picked, packed and sent via Royal Mail. 

    During Bank Holiday weekends we have a limited pick, pack and delivery service, however our normal services resume on the Tuesday (following a Bank Holiday Monday) or the Monday (following a Bank Holiday Friday) for delivery on Wednesday onwards.  We apologise for any inconvenience this may cause.

  • Can I return my online purchase?

    We do our best to accurately represent our jewellery through the use of photos, product descriptions and measurements. Our experience has been that our jewellery has exceeded our customers expectations since even our best photographs do not always fully reflect the colours and intensity of the gemstones, nor do they convey the emotive appeal of trying something on. This said, should you want to return the item, for any reason, you have 14 days from the date of receipt to change your mind and we will gladly refund your payment. View our Returns Policy.

  • Can I return my in-store purchase?

    Refund/Exchange policy for items purchased in store differs from that of items purchased online:

    If you are not 100% satisfied with your purchase you may return it to Winsor Bishop for an exchange, account credit or full refund within 28 days of purchase (excluding shipping charges) This is provided the item is in the same saleable condition as when purchased with all packaging, original receipt and all guarantee/certificates enclosed.

    The exceptions to this are the following:

    • Sale and promotional items- We will exchange any item bought, provided it is within 14 days of purchase. No refunds given.
    • Items that have been altered or sized- We regret we do not refund monies or offer an exchange on items that have been altered by the request of the customer.
    • Special Orders- We regret we do not refund monies or offer an exchange on any special order item.
    • Aftersales charges- Once written proceed is given all service, repair or valuation charges apply and items must be collected within 3 months from notification of collection.
    • 50% non-refundable deposits are required for all bespoke work carried out.
  • Can I cancel my order?

    Under the Consumer Contracts Regulations, you have the right to cancel your order with us at any time within 14 days of receiving your goods. In the event we are unable to deliver your order within our standard delivery timescales you are entitled to cancel your order with no penalty.

    Should you cancel the contract we will then refund you the price you have paid for the goods, this will not include delivery charge if you have cancelled after your order has been dispatched.  Any service not provided by us, such as a special delivery service will not be refunded.  You are under a duty to take reasonable care of the goods, which means the goods must be unused.

    Please contact our customer experience team should you wish to cancel your order on [email protected].

  • What happens if my order is lost?

    Even though our packages are sent via secure courier, on rare occasions we do experience losses whilst in transit.  Please get in touch with our customer experience team if you think this may be the case with your order.

    Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made thus the customer will be unable to claim any loss from Goldsmiths.