- Patek Philippe
- About Us
In accordance with the updated Government policy, our showroom is currently closed to the public. However, our team remains completely available to you. Our customer service experts are working behind the scenes to assist you from 9am – 9pm, 7 days a week to deliver the very best Winsor Bishop experience to you in the comfort of your own home.
Schedule a contactless virtual appointment at a time and date that works for you, without the need of leaving your own home. We want to work around you, and provide the best advice in a quick and personable way. Book an appointment with one of our professionals, for a free 1-1 personal video appointment to discuss your enquiry.
We have extended our hours so that our Customer Service Team is available to you 9am – 9pm 7 days a week, offering Live Chat, e-enquiries, WhatsApp and virtual appointments. We are here, to support you from the comfort of your own home.
All items are posted with next day delivery or items are available for our click and collect service instore.
Click & Collect
Our click&collect service is available for secure collection from our London Street store. This option is available to select at the checkout stage.
All jewellery products over £750* are available to purchase via 0% finance.
Aftersales Remains Open
Our Rolex authorized and jewellery workshop remains open, and our Watchmakers are continuing to work behind the scenes. All non instore servicing and jewellery repairs will begin again from 4th January 2021, after the Christmas break.
All purchases can be returned by post or in person to store. We have extended our returns policy to 30 days after the store reopens, to allow plenty of time for you to arrange a refund or exchange. All sale items must be returned within 14 days of our store reopening.
We are delighted to announce that from Wednesday 2nd of December our showroom will be reopening!
Monday – Friday 10am – 6pm
Saturday 10am – 7pm
Sunday 10am – 4pm
Appointment booking is advised due to the volume of enquiries we have, but not necessary. To make an appointment please click here or call 01603 620 638.
Things may look slightly different in-store as we work hard to follow the latest government guidelines to ensure the safety of our team and customers. We will however strive to deliver the very best Winsor Bishop experience for your visit.
A Message From Sophie Fulford, Managing Director
In accordance with government policy, the Winsor Bishop showroom will be closed to the public from today. We have good news, our team remains available to you and as a private, family owned business, we really hope that we can help you with Christmas Gifting in this very difficult year.
We have extended our hours so that our Customer Service Team is available to you 8am – 9pm 7 days a week, offering Live Chat, e-enquiries, WhatsApp and virtual appointments. We are here, to support you from the comfort of your own home and we offer next day delivery.
Our showroom will be available for private appointments, for the collection of watches and jewellery. We have worked very hard to provide a COVID free environment, including decontamination spray treatment to create a Touch Safe Zone for the safety of all. Please confirm your preferred time and we will send confirmation by e-mail alongside further instructions prior to arrival.
All products are available via 0% finance – please just ask us, and we will demonstrate monthly pricing.
Aftersales Remains Open
Our Rolex authorised and jewellery workshop remains open, and our Watchmakers are continuing.
We want you to gift, without any worries. We have extended our returns policy through to 7th January 2021 to allow you plenty of time.
How to reach us
Email [email protected]
Virtual Zoom / Teams / Live Chat / Whats App
Phone (+44) 1603 620638
With my very best wishes to you all,
We are now entering our 6th week of successful trading post lockdown. As the store becomes busier we have needed to bring back additional members of our team to help support. From 1st August we will return to trading 6 days a week and will be extending our opening hours.
Monday 10am – 5pm
Tuesday 10am – 5pm
Wednesday 10am – 5pm
Thursday 10am – 5pm
Friday 10am – 5pm
Saturday 10am – 5pm
Through limiting the people we allow instore at any one time we are able to control the environment. All our staff wear the necessary PPE and gloves at all times when handling products. We have perspex screens positioned at each service desk along with hand sanitiser and bottled water.
Following on from our update below we are currently implementing new procedures to fully comply with regulations for our planned opening on Tuesday 16th June.
We will be limiting the number of customers in store. To avoid disappointment we are encouraging everyone to make an appointment before visiting. Alternatively if you would prefer to shop from the comfort of your own home you can schedule a contactless virtual appointment at a time convenient to you to discuss your enquiry.
Store opening hours:
Below is a guide for what to expect when visiting. As always our customer service team are available to discuss any enquiry by phone 01603 620638 or email [email protected]
We are currently working alongside the guidelines and advice provided by the UK Government and Public Health England to ensure the safety and well being of all when our store aims to reopen, on 16th June.
We are introducing a number of measures to help protect both our customers and our staff.
Limiting the number of customers in our store at any one time. To ensure our team can help you in the safest most efficient way we will be limiting the number of customers in store and encouraging customers to book appointments to avoid disappointment. We are also offering our new contactless virtual appointment service for anyone who wishes to shop from home.
In line with the Government’s guidance on social distancing, we will be implementing a 2m rule which will be clearly marked and easy to follow throughout the store, with navigational floor markers.
As well as strict regular cleaning regimes we have increased our sanitisation stations available for all to use.
Protective screens will be positioned where necessary and customers will be offered safety equipment to wear, if they wish.
Whilst we are working hard behind the scenes to reopen the store our dedicated online customer service team are available to assist you from the comfort of your home.
As always our online store is open and we have extended our returns policy to 30 days after the store reopens.
We have introduced new ways to shop through our contactless virtual appointments. Allowing you to access 1-1 personal service from the comfort of your home. Our team are available to help with any questions and a in house model can be available if requested to show how the item fits.
All products purchased from us will arrived beautifully gift wrapped with our free express delivery service.
0% finance is available on most products to help spread there cost of your purchase.
We will keep you update with our opening plan and look forward to welcoming you back in store soon.
Thank you for your continued support,
The Winsor Bishop Family.
The store remains closed in line with government guidelines, however we are working hard behind the scenes on our reopen plan. The top priority remains to be the health and safety of our customers, colleagues and community. Therefore, we are working on a new structure ad operation that will adhere to all government regulation with social distancing and using every available safety precaution. These will include tabletop screen, hand sanitising stations and a cleaning procedure which will be implanted in between all customers.
We will keep you update with any opening plans and look forward to welcoming you back in store soon.
Thank you for your continued support,
The Winsor Bishop Family.
The health and safety of our customers, colleagues and communities is our top priority. As a result of the current Covid-19 developments and the recent government announcement, we’ve decided to close our store until further notice.
We’ll be keeping you updated on the world of Winsor Bishop through our social media channels, email newsletters and our online store which will remain open for business.
Our dedicated Online Customer Service Team are available as usual [email protected] to advise with any online purchases or general queries you may have.
We thank you for your continued support and from our family to yours, we hope you remain safe and wish you well, and we will look forward to seeing you all soon.
Thank you for your continued support.
The Winsor Bishop Family
Our store is now closed until further notice.
GETTING IN CONTACT
If you would like to make an enquiry, please contact us by email and we will respond promptly.
Telephone 01603 620638
You can continue to shop at winsorbishop.co.uk
Our team will provide you with a shipping confirmation email upon despatch of your order, this will provide you with a tracking number that will keep you updated on progress.
Please email here for estimated delivery times [email protected]
CLICK & COLLECT
Unfortunately, we cannot provide this service due to the temporary closure of our store.
Our website remains operational and open for business. If you have any queries, please do not hesitate to contact us via email [email protected]
Unfortunately, our Service Department is now closed.
If you have any queries, please do not hesitate to contact us via email [email protected]
If you have a special order that you have been advised has arrived or is pending, please contact us [email protected]
We completely understand it may take a little longer for you to be able to return items to us at this time. We would kindly request that you contact to advise of any pending return. A member of our team will advise you on how to return your item. This will ensure the item is securely received and your money refunded as quickly as possible.
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