In-store Return Statement

We will exchange or offer a store credit note for any unworn item, returned with a receipt, within 30 days of purchase.

Returns Policy

New Sales
If you are not completely satisfied with your purchase you may return it to Winsor Bishop for an exchange, account credit, (excluding any shipping charges), within 30 days of purchase. The exception to this is pierced earrings which are non-refundable. The item must be returned, along with all packaging, original receipt and all paperwork, in the same saleable condition as when it was purchased. This includes watch links removed.

Sale and Promotional Items
We will exchange any item bought within 14 days of purchase. No refunds will be given.

Deposits, Special Orders and Ring Sizing
We regret we do not refund monies on any deposit or special order items. Any purchase that has been sized, or altered, to a customer’s specification cannot be refunded or returned.

Aftersales Department
Customer’s items left at Winsor Bishop for service, repair or valuation must be collected within 30 days from notification of availability*

The team at Winsor Bishop strive to ensure that you are happy with your chosen item at point of purchase, showcasing all of the available options to you. Unfortunately, our showroom is unable to offer refunds on any product purchased in-store but will be able to offer an exchange or a credit note for any unworn item, returned with a receipt, within 30 days of purchase.

Your statutory rights are not affected. For further information on our refund policy, please contact your local showroom.

Returning an item

Our team will be able to guide you through the process as well as explore with you some alternative product suggestions. If you purchased your chosen product online, please just contact us and a member of our team would be delighted to assist you.

If you would like further information as to how to arrange an exchange, please contact the Winsor Bishop showroom by emailing us at [email protected] or calling us on 01603 620638.

*Please note for hygiene reasons we do not refund or exchange earrings.

How to return your item

• Returns must be posted within 14 days of receiving your ORN.
• All items to be returned under one order number must be returned in one shipment. Any subsequent returns from the same order may incur additional shipping charges to you
• Please include a copy of your dispatch note or at least your name and order number with your parcel.
• Please place item(s) in the original packaging and ensure the outer box is completely and securely sealed.  If this packaging has been damaged in any way you may replace it with another box of the same size and thickness.
• Returns should be shipped through Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit. We do not accept liability for returned goods if you do not return them to us via Royal Mail Special Delivery.

Please return your item(s) to:

Winsor Bishop Ltd
39-43 London Street
Norwich
NR2 1HU

Once your order has been checked and accepted we will issue your refund within 30 days.