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At winsorbishop.co.uk we want to provide you with a complete guest experience every time you shop with us and we understand that occasionally you may wish to return items. Exchange or refund is not allowed if an item has been specially made to order or personalised to your requirements.
All products sold by winsorbishop.co.uk come either with a security tag attached or in tamper-proof packaging. Please do not remove this packaging or the tag when trying on the products you have ordered, as we do not accept the return or exchange of items without them. We strongly advise all customers to check their purchase or gift thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. Winsor Bishop will not accept returns for earrings or cleaning products that have been removed from their tamper-proof packaging. This is due to hygiene reasons and does not affect your statutory rights.
Your order will be eligible for an exchange (excluding any shipping charges) providing it is returned in the same saleable condition as when purchased and if accompanied by the original sales receipt. Refunds will be issued to the original form of tender. If you are looking to exchange your item, we recommend that you call us on 01603 620638 to check stock availability at the store before you visit to avoid disappointment.
If you are returning an item because it is faulty or because of an error on our part, we will refund the price paid for the goods, the delivery charges incurred in sending the item to you and pay your costs of returning it to us.
Please return your item(s) to:
Winsor Bishop Ltd
39-43 London Street
Once your order has been checked and accepted we will issue your refund within 30 days.
We will exchange or offer a store credit note for any unworn item, returned with a receipt, within 30 days of purchase.
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